Have product questions? Xperia Care has answers!

Sony is here to support you globally. Whether you need to download new software or want to find out about the latest new features, our colleagues at Xperia Care have got the answers for you. The help and support you need is right at your fingertips with the Xperia Care app. And as the main focus of Developer World is helping Android app and game developers, we want to take the opportunity to guide you to the right point of contact.

What is Xperia Care and what does it cover?
Xperia Care provides global customer service, the Xperia Care app on your device is one way of accessing support information, such as help with software updates, repairs, and diagnostics. You can also contact us via the Contact Centers to get help with the same questions, or you can go online on your laptop or desktop.

Other ways to get help
If you haven’t found the info you were looking for, and need more help, why not try one of these additional resources:

  • Sony support forum – Meet and discuss Sony Mobile products with other users and share your experiences with each other.
  • Sony blog – Get the top stories, major software release information, and official press releases.
  • Support chat, email, phone – If you can’t find what you’re looking for, ask our experts on Xperia devices.
  • Social media – Make your question social and post it on Sony Mobile Facebook and Twitter.

Here on Developer World, you find tools, tutorials, and resources for Android developers who want to make apps, games or services for Xperia devices.


If you have any questions about Xperia Care or Xperia products, we hope you’ll find these links useful. And as always, you can ask a developer-related question or leave a comment with us here, and we’ll get back to you with an answer as soon as we can.

More information

  • Meet and discuss Sony Mobile products with other users and share your experiences on the Sony support forum.
  • Get the latest stores, software upgrade info, and official press releases from the Sony blog.
  • Contact Xperia support experts directly via chat, email or phone.
  • Learn how to get developer support from Sony engineers on Stack Overflow.

Comments 48

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  1. By Stephen Sorsky


    Hello I have a Sony Xperia Z3 very good phone slight problem with it have a 16 g memory card been working fine for 5 now it’ll only let me read off my memory card will not let me copy are right nothing. off my internal memory to my external memory have tried resetting the phone format memory card nothing works trying to fix it can you help

  2. By Andre Reyes


    Hello, I am using Sony Xperia XA. I really want to know if my phone(Which is Xperia Xa of course) and the gaming consoles arecompatible with each other. I’m a gamer and i am really comfortable with sony Playstation console. That’s why im asking. THANK YOU IN ADVANCE.

    • By Johan Hansson


      Hi Andre,

      For a product related question like this, you need to contact Xperia Care. The support forum over at talk.sonymobile.com is a good place to start!

      Best regards,
      Johan from Developer World

  3. By Achoy Parker


    Hey i have a sony experia xa ultra and my phone updated about a month ago an my signal bares disappeared but im still getting Internet

  4. By Manab Jyoti


    I have sony xperia M4aqua. How can I connect it to my Sony bravia kvlp412b TV. If I used mirrorcast device for the TV,will it be helpful for me?

  5. By Sabarinath Boopathi


    I like sony xperia s, p and specially sp which will come with the illumination bar. Will sony launch the new mobiles with illumination bar. Im currently using xperia z . I like those illumination bar.

  6. By Sabarinath Boopathi


    Will sony launch the Xperia p2

  7. By dinanath chauhan


    Hello Sr
    Sr Mene Apna mobile ko Sony service senter pr new software dala diya Lekine pta nihe Kiya howa ki mobile apne aap band ho jata hain aur jab charge me lagta ho tab chalu hota hain.
    Sr mobile hain
    Sony xperia M5 dual
    Model – E5663

  8. By Shihab Akiel


    After updating my Xperia m2 aqua to 5.1.1 lollipop update the camera quality is very bad and battery is draining very fast. this was not happen in previous 4.4.4 android version so what can you suggest for this?. Sony will give a software update for this issue?

  9. By Sharak Hompoonsap


    I bought a Sony Xperia C4 Dual last month. I want to use an application: WiFi Keyboard+Screen Capture (a.k.a. MyMobiler), which mirrors the screens of the phone on the screen of a Windows PC. When successfully connected (phone and pc) through a USB cable (first time connection) or later on WiFi connections, I can use the mouse and the keyboard to change the phone’s screens and input texts in messaging apps. This application requires an installation of the USB driver in the PC. So far, I have been unable to find an appropriate USB driver for my phone and understand that it may still be not available since this phone model has been on the market in my country in July. Without a proper USB driver installed in the PC, when I plugged a USB cable between the phone and the PC, the application showed this error: USB connection could not be established!

  10. By varun chaurasia


    Sir i recently buy sony xperia m5 aqua dual. this phone battery dranes fastly and phone charging is very slowly.whyyyy??? this is issue or not please reply

  11. By argho biswas


    can i upgrade my xperia tx from jelly been to kitkat?

    • By Joe Padre


      Hi Argho,
      The latest official Sony update available for Xperia TX is Android 4.3 (Jelly Bean). If you have any other product questions or issues, please go to the consumer forum at talk.sonymobile.com.
      Best regards,
      Joe from Developer World

  12. By luan xavier


    Oi Sony, meu xperia E3 dual D2212 está apresentando um topo de interferência no touth, na parte superior da tela a 1cm abaixo do topo, onde não funciona, já fiz um diagnóstico onde funciona bem pouco após várias tentativas. Como você pode me ajudar a resolver esse problema?

  13. By Ashik VP


    which is the latest firmware version for xperia j ? Any new updates available ?

    • By Ashik VP


      Any custom rom and kernal for xperia j ?

  14. By Macky Moore


    Hello I have my xperia m2 here from France but when i insert my sim it keep on asking an unlock code. Pls help me its been 7 months already from the day i recieve this smartphone.

    • By Joe Padre


      Hi Macky,
      could you please check with your local Xperia care center regarding the SIM card issue with your Xperia M2. Please go to the support forum over at talk.sonymobile.com.
      Best regards,
      Joe from Developer World

  15. By Selena Fite


    I lost my phone for about 4 months and I got a new phone but then I found it but I can’t remember my pin code to unlock my screen what can I do?